Privacy Policy

Last updated on December 2, 2024

1. YOUR PRIVACY IS A PRIORITY TO US

The Ramsey SmartTax Powered by TaxSlayer product (“Ramsey SmartTax”) is offered to you by The Lampo Group, LLC d/b/a Ramsey Solutions and d/b/a SmartDollar (“Ramsey Solutions”) and TaxSlayer LLC (“TaxSlayer”) (collectively, “we”, “our”, or “us”). At Ramsey SmartTax, we are committed to safeguarding customer information collected through our products and services, including via our Platform (ramseysmarttax.taxslayer.com) (the “Platform”).

We provide these guidelines to explain what information we may gather and how we may share it. This Privacy Policy explains our collection, use, retention, and security of information about you. It also describes your choices regarding use, access, and correction of your personal information.

Since your privacy is a priority to us, we will not share nonpublic information about you with third parties outside of our corporate families without your consent, except as explained in our Privacy Policy.

2. SCOPE OF THIS PRIVACY POLICY

As U.S. based companies offering products related to the preparation of U.S. federal and state tax returns, we do not market to nor target subjects of other countries including those in the European Economic Area. In addition, as a provider of tax preparation software, TaxSlayer may be considered an exempt financial institution (or some of the data that we collect may be exempt) under certain U.S. state privacy laws. While the General Data Protection Regulation (GDPR) and various data privacy laws do not apply to TaxSlayer, we strive to meet all rules and regulations relating to data protection and security promulgated by the Internal Revenue Service and its Security Summit (https://www.irs.gov/privacy-disclosure/security-summit for more information) and comply with the Gramm-Leach-Bliley Act ("GLBA").

As a service to our customers, our Platform may contain links to various tax agencies/services such as IRS.gov. The links provided are maintained by these separate entities and are not the property of, or affiliated with, us in any way. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Similarly, certain portions of our Platform may include features that are powered by third parties such as video tutorials or social media features such as like or share buttons or widgets. These features may collect your IP address, other identifiers, which page you are visiting on our Platform, and other information and may set a cookie to enable the feature to function properly. Your interactions with such features are governed by the privacy policy of the company providing it. For more information about cookies and to opt out, see our section on Your Rights and User Controls below.

3. INFORMATION WE COLLECT

We collect information from you directly, the devices that you use to interact with us, and third-party analytics providers.

Information You Give to Us

You may provide the following information to us directly when you enter and use our Platform, contact us for support, or purchase products and services:

Contact information, such as name, email address, and phone number.
Account information, such as username and password.
Payment information, including debit card information (collected by us or our third-party payment processor) is used only to complete your transaction.
Information contained in communications to us, including your requests for support or assistance and information necessary to contact you or otherwise fulfill your request. We may ask you to share your screen or chat with us via video conferencing, and we will always ask your permission before recording any of these sessions.
Information you provide to us to prepare or file a tax return using our Platform, which information may include your Social Security Number, date of birth, income, employment status, marital status, claimed deductions, credits, and other information necessary to accurately complete your tax return (collectively, “Tax Return Information”).
Banking information, such as account and routing numbers, which we use to facilitate refunds.
Information that you make available to us via a social media platform, including content that you post on our social media pages and community pages.
Information you submit to inquire about or apply for a job with us.
Information you provide when you provide customer testimonials or feedback; post comments on our blog or community forums; or participate in our surveys, promotions, marketing events, trade shows, webinars, conferences, training, or product research.
Any other information you submit to us.

Information We Collect Automatically

We and partners working on our behalf may use cookies, web beacons, pixels, tags, or other digital technologies on our Platform, or portions thereof, that collect information from the device you use to interact with our Platform and services. We also create records when you make purchases or otherwise interact with the Platform or services. The information collected from your device may include:

Internet service provider
Device identification number, including mobile device ID and IP address
Operating system and browser type
Geolocation information
Analytical information about how you interact with our Platform and services, including how often you use the Platform; access dates and times; your activities on our Platform, including pages viewed and features accessed, mouse clicks, movements, and scrolling activity, events that occur on the Platform; performance information; and referring and exit pages

For more information and to opt out, see our section on Your Rights and User Controls below.

Children’s information

Our products and services are not intended for or directed to children under the age of 16, nor do we knowingly collect personal information from anyone under the age of 16.

4. HOW WE USE YOUR INFORMATION

We may use the information we collect for the following purposes:

Tax preparation and related services: Section 301-7216 of the Internal Revenue Code (“Section 7216”) specifically governs the use and disclosure of “Tax Return Information” as that term is used in Section 7216. Tax Return Information may also be considered "Nonpublic Customer Information" protected under the GLBA. Some states may also have additional laws and regulations related to use and disclosure of the same information. We use your Tax Return Information only in accordance with those applicable laws and regulations to prepare and assist in preparing your tax return, to provide services associated with preparing your tax return, to operate our tax preparation business as necessary (e.g., for internal administrative purposes), and to provide you with other products and services you specifically request or consent to, unless otherwise allowed under applicable law.
Service functionality: To provide products and services you request, including to process payments, fulfill orders, import data for tax return preparation, verify your identity, recover your account if you forget your password, process forms, and facilitate service communications, and award activity points to users accessing SmartTax through SmartDollar (“SmartDollar Affiliated Users”) or to users accessing SmartTax through other Ramsey Solutions products, as well as to conduct general business operations, such as accounting, recordkeeping, and audits. For example, we use your phone number for SMS verification when you create a new account.
Service improvement: As permitted by law, to improve our services, analyze our customer base and purchasing trends and the effectiveness of our marketing.
Customer support: As permitted by law, to address questions submitted to our customer or technical support systems, to send updates or security alerts, and to analyze and improve our customer support services. Our support team may communicate with you via email, phone, or chat.
Marketing, advertising, and promotions: As permitted by law, to send marketing messages about our tax preparation services and products; to provide notification of new or related products and services, enhancements, and promotions; and to personalize advertisements that you see on our services and third-party online platforms and measure the effectiveness of our advertising. These terms do not apply to users of the Platform that have been referred to Ramsey SmartTax from specific links within their SmartDollar account (“SmartDollar Affiliated Users”).
Personalization: To personalize your online experience, such as by saving your preferences and settings.
Security and fraud prevention: To monitor and investigate fraud, identity theft, and other illegal activity; to protect your rights and safety or the rights and safety of others; and to protect and secure our services, Platform, assets, network, and business operations.
Legal compliance: To comply with legal process, such as subpoenas, court orders, warrants, and other lawful regulatory or law enforcement requests and to comply with legal requirements.

Unless allowed by applicable law (including Section 7216) and we have your consent, we do not:

Sell or rent your personal information for money;
Use Tax Return Information to market products or services unrelated to tax preparation; or
Share your Tax Return information or other sensitive personal information with nonaffiliated third parties for their own use or commercial purposes.

You can opt out of certain online technologies as described further below.

However, even if the law allows it and you consent to the uses listed in 1, 2, or 3 immediately above, we will not make such uses of your data if you are a SmartDollar Affiliated User.

5. DISCLOSURE OF INFORMATION

The privacy and security of your information is important to us. As indicated below, we may share your information to support the products and services you request, or provide your information to third parties, upon your specific consent, for products and services that may benefit you.

We may share your information with the following types of entities:

IRS and State Revenue Authorities: We disclose Tax Return Information only in accordance with your requests, such as when filing a tax return with the IRS or state revenue authority, or as allowed by applicable law (including certain permitted disclosures to other tax preparers or providers of auxiliary services).
Public Authorities: We may be required to preserve and disclose personal information including Tax Return Information, and any part thereof, without your consent as provided by law, such as, to respond to lawful requests by authorities, including to meet national security or law enforcement requirements, a subpoena or court order, judicial process or bankruptcy proceedings, or regulatory authorities to protect against fraud and in compliance with the IRS Security Summit. We may also disclose your personal information when we believe disclosure is necessary to protect your rights and safety, or the rights and safety of others. We may disclose your information to federal, state, or local officials to assist in the investigation or prosecution of a crime. As permitted by law, we may disclose your information to the IRS and Information Sharing and Analysis Centers (ISACs) to prevent stolen identity refund fraud (SIRF) and as related to potential cyber security threats.
Acquiring Businesses: Your information may be disclosed in connection with an actual sale, merger, acquisition, dissolution or transfer of all or a portion of our business or relevant operating unit. We reserve the right to transfer your information as part of the transaction. In such an event, you will be notified via email and/or a prominent notice on our Platform of any change in ownership and any changes made to the uses or disclosures of your personal information.
Affiliates: We may share information about you and the products and services you have purchased from us with Ramsey Solutions and its affiliates, and members of the TaxSlayer corporate family and our parent company of Rhodes Financial Services, LLC, all of which follow our Privacy Policy. SmartDollar Affiliated Users’ information will not be disclosed.
Service Providers: In some cases, your information may be disclosed to our service providers to complete a product purchase, to fulfill a service you request, and except for SmartDollar Affiliated Users, to market one of our products or services. Our service providers include companies that, for example, use Web analytics software or tools, deliver downloadable products, process forms, verify your identity, assist with data import, offer online software applications, facilitate chat support functionality, process payments, or send emails on our behalf. For example, we may share your first name and a pseudonymous identifier with our chat support service provider, so that our support agents can help better serve you when you initiate a chat support session through our Platform. We may share your name, contact information, and other personal information that you provide to our identity verification service provider. In some cases, you may be presented with additional disclosures and consents before we share certain information with our service providers. Not all service providers may be applicable to you. Some service providers are only relevant if you use certain tax forms or otherwise prepare a tax return using our software.
Online Analytics and Advertising Partners: We partner with companies that assist us in advertising our services, including partners that use cookies and similar tracking technologies to collect information to help us monitor our website usage trends and performance; optimize our delivery of tax return preparation services through the Platform, and personalize, retarget, deliver, and measure the effectiveness of our advertising online. In some cases, with your consent, we may share certain limited information such as your e-mail address or phone number in an anonymized (hashed) format with our online metrics and advertising partners. Without consent, you may still see general advertisements or offers for our products and services promoted online, but they will not be personalized based on any activity on our Platform. Note also that we may still receive, use, or disclose certain information that is not sensitive or financial in nature (and therefore not covered by consent) to measure digital events and interactions, and serve ads to you. For example, we may collect and use your IP address and/or other device identifiers (i.e., randomly-generated identifiers that cannot be used by any third party to identify you), and the specific webpages on our Platform that you may visit, in order to track the date/time of Platform activity, general region of Platform users, usage of various Platform features and functionality, and information about product selection. Such information may be disclosed to our online metrics and marketing partners. Our marketing partners can vary from time to time but typically include Google (including YouTube), Klayvio, Microsoft Corporation (Bing), and Twilio Segment. Our online metrics partners typically include Google LLC and Heap Inc.. For more information on how to opt out of sharing cookies and similar technologies, see the Your Rights and User Controls section below.
Social Media Platforms: If you interact with us on social media platforms, the platform may be able to collect information about you and your interaction with us. If you interact with social media objects on our Platform, both the social media platform and your connections on the platform may be able to view that activity. To control the sharing of information, please review the privacy policy of the relevant social media platform.
Video Content Platforms: Our Platform may feature video tutorials powered by YouTube. If you watch a video tutorial featured on our Platform, Google and YouTube may be able to collect information about you and your interaction with us. To control the sharing of information, please review the Google/YouTube privacy policy.
Other Platform Visitors: We may post customer testimonials on our Platform, advertisements, emails, social media accounts, or other platforms. These testimonials may contain personal information such as a customer’s name. If we obtain your testimonial from a third-party review site, we may post your review, subject to the review site’s policies, along with your public user profile information. We will obtain your consent to use your full name prior to posting your testimonial that you submit directly to us. If you wish to update or delete your testimonial, contact us at support@taxslayer.com and rivacy@ramseysolutions.com">privacy@ramseysolutions.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. For example, if you used a third-party application to post such information, you may need to contact that third-party application directly.

If you are a SmartDollar Affiliated User, your information will not be disclosed to third parties except for the purpose of providing the tax preparation services or as required by law.

6. HOW WE PROTECT YOUR INFORMATION

We understand the importance of protecting customer information and we have implemented reasonable administrative, technical, and physical security measures designed to protect personal information from unauthorized access, use, or disclosure. This includes a designated information security team, written information security policies and procedures, incident detection and response measures, network firewalls, encryption, password protections, and restrictions on which personnel can access any customer personal information.

With respect to your Tax Return Information, we meet all rules and regulations relating to data protection and security for the tax industry promulgated by the Internal Revenue Service and its Security Summit (https://www.irs.gov/privacy-disclosure/security-summit for more information).

Our systems secure information by utilizing a variety of security-related technologies to comply with regulatory standards and our internal information security policies.

7. CREDIT CARD PRIVACY AND SECURITY

We are committed to safeguarding the confidentiality and security of the information we obtain from you. We collect and use information obtained from debit card transactions only for business purposes such as processing payments or refunds.

We use a third-party payment processor, CardConnect by Fiserv, to provide secure debit card transactions. CardConnect is compliant with requirements for payment gateways set forth in the Payment Card Industry Data Security Standard (PCI DSS). CardConnect utilizes PCI-validated point-to-point encryption (P2PE) to cryptographically protect your debit card account information through the entire life cycle of a debit card transaction. By using P2PE, your account data (cardholder data and sensitive authentication data) is unreadable until it reaches the secure decryption environment. CardConnect’s P2PE solution is validated by the PCI Security Standards Council.

CardConnect utilizes tokenization to protect your sensitive debit card account data. Tokenization is the process of replacing your debit card number with an algorithmically generated, irreversible number that cannot be traced back to the original information. If you opt to store your debit card information for your convenience in making future purchases, the CardConnect payment system allows us to utilize the token associated with the card, not the card number itself.

8. DATA RETENTION

We retain your Tax Return Information for at least three tax years to comply with our legal obligations, or as needed to provide you services. Other information may be retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at support@taxslayer.com and rivacy@ramseysolutions.com">privacy@ramseysolutions.com.

9. ARTIFICIAL INTELLIGENCE

We may use artificial intelligence (“AI”) and related tools to optimize and deliver our products and services to you. For example, we may use AI to analyze how our Platform is used and to enhance and develop support to you. We will provide additional disclosures as required by law.

10. YOUR RIGHTS AND USER CONTROLS

You have control over your personal data and how it’s collected, used, and shared. You have the right to access any information held by us that you either input directly or information collected as described above, subject to our data retention policy above.

Request a copy of your information

Upon request, we will provide you with certain personal information you specifically request by contacting customer support at support@taxslayer.com, rivacy@ramseysolutions.com">privacy@ramseysolutions.com, or via a request sent to the addresses provided below. Your information will be provided in a machine-readable format.

Change or correct personal information

You may view, manage, and/or make changes to your personal information by any of the following means: (a) visiting your account online at ramseysmarttax.taxslayer.com and selecting “Settings” in the My Account dashboard, then selecting “Account Settings,” (b) emailing our customer support at support@taxslayer.com and rivacy@ramseysolutions.com">privacy@ramseysolutions.com, or (c) mailing your request to us as set forth in the Contact Us section below.

Opt out of cookies

We and our affiliated companies (or our vendors) may use cookies, pixels, web beacons, and similar technologies (collectively “Cookies”) to collect or receive information when you interact with our Platform, products, co-branded offerings, and other services (collectively, “Services”) in order to deliver and improve our products and services to you, and to support and manage our tax return preparation software business. A Cookie may be sent to a browser by a website you visit to help that website remember, often through a unique identifier, information about your visit.

Below we have provided additional information about the vendors that use Cookies on our Platform. Our vendors may help us with a variety of functions including marketing, advertising, analytics, customer engagement, and tag management. In some jurisdictions such as California, the term “Service Provider” may have a distinct

meaning. The list provided below includes all vendors (including those that California may consider “Service Providers” and “Third Parties”).

Since business structures and relationships may change, the information below may not always be comprehensive or up to date. For an updated list of our vendors, please contact us at support@taxslayer.com.

Please refer to the vendor's privacy policy for more information about their Cookies and your choices about each vendor's Cookies.

Required Cookies: These Cookies are required to allow the technical operation of our Services. We use these Cookies to authenticate you, run your session securely while you’re logged in, help detect and prevent fraud, and provide you with our Services. This category also includes Cookies that are used to help remember your Platform preferences and choices so that we can deliver Services, monitor our Services, and offer you enhanced functionality when using our Services.

Cloudflare: We use Cloudflare to provide Platform security, privacy, and speed of performance. To read Cloudflare’s privacy policy, click here. To read Cloudflare’s cookie policy, click here.
Five9: We use Five9 to provide chat support to you. To read Five9’s privacy policy, click here.
Tag Inspector: We use Tag Inspector to monitor and scan for tags to ensure that your information is protected. To read Tag Inspector’s privacy policy, click here.

Analytics Cookies: Analytics Cookies are generally placed on our Platform by our service providers and are used to help us understand how you access our Services so we can make improvements to your tax return preparation experience.

Google (Google Analytics): To read Google’s privacy policy, click here. To opt out of Google Analytics, click here.
Heap: We use Heap to provide Platform user analytics. To read Heap's privacy policy, click here.

Advertising Cookies: Advertising Cookies (also referred to as “Targeting Cookies”) are used to provide ad measurement services, target and deliver relevant ads, and track ad campaign performance and efficiency. For example, we and our ad partners may use information collected to serve you interest-based ads on our Platform or on other websites. Please note that even if you opt out of Advertising Cookies, you may still see advertisements, but they may not be tailored to your interests.

Google (including DoubleClick): To read Google's Privacy Policy, click here. To opt out of Google Analytics for display advertising or to customize Google Display Network ads, click here. To opt out of Google Analytics, click here.
Klayvio: To read Klayvio’s Privacy Policy, click here. To read Klayvio’s Cookies Notice and learn how to opt out of Klayvio’s Cookies, click here.
Microsoft (Bing Ads): Microsoft collects information to provide Microsoft Advertising. To read Microsoft's Privacy Statement, click here. To opt out of Cookies for Bing Ads, click here.
Twilio Segment: To read Twilio Segment’s Privacy Policy, click here. To read Twilio Segment’s Cookie Policy and to opt out of Twilio’s Cookies, click here.

We may share some information about your Platform experience that is not sensitive or financial in nature with third parties that operate cookies on our site. We do not share sensitive personal information (including financial information you provide to prepare your tax return) with any business except service providers that provide a service related to our tax preparation software business. These service providers are contractually obligated to use that information only for the purpose of providing services to TaxSlayer and to protect such information from disclosure to other parties. Under the GLBA, you may not opt out of sharing with our service providers.

Again, you may choose to opt out of certain technologies used on TaxSlayer’s website, including Advertising Cookies (also known as “Targeting Cookies”). However, the choice to opt out of certain technologies may affect, alter, or eliminate the functionality of certain features of or the products and services offered by TaxSlayer.

Finally, you can also set your Internet browser (e.g., Chrome, Safari, Edge, Internet Explorer, etc.) to warn you each time a cookie is being sent or to turn off all cookies (except Flash cookies). Check your browser’s Help menu to find out how. You may also use third-party tools to identify and make additional choices about many technologies, including cookies. Note that if you use a different browser, or use a new or different device, you may need to renew your cookie preferences.

Additionally, most mobile devices allow you to manage how other technologies, such as unique identifiers are set and used. For example, the Advertising ID on Android devices or Apple’s Advertising Identifier can be managed in your device’s settings. Please reference your mobile operating system support documentation to learn more.

The following websites provide more information about your choices to opt-out of tracking through certain third-party advertising and analytics Cookies:

Digital Advertising Alliance: DAA’s opt-out page provides information on companies that participate in its WebChoices tool and how to opt out using its browser tool.
Network Advertising Initiative: NAI’s opt-out page provides information on its member companies that deliver tailored online ads and your choices to opt-out of receiving them.

Opt out of email communications

To unsubscribe from receiving general marketing communications from Ramsey Solutions, please call us at 1-888-227-3223.

This page is intended to help you understand how Ramsey SmartTax Powered by TaxSlayer uses cookies and other similar technologies and how you can opt out of these cookies.

Do Not Track signals

We take privacy and security seriously and we strive to provide various options regarding how your information is collected, used, and shared, as further described above. With regard to “Do Not Track” (“DNT”) signals, we currently do not respond to DNT signals in browsers.

11. CONTACT US

If you have questions or concerns regarding this Privacy Policy, you may contact TaxSlayer customer support at support@taxslayer.com. You can also write to us at:

Ramsey SmartTax Privacyc/o TaxSlayer LLC945 Broad StreetAugusta, GA 30901

Or you may contact Ramsey Solutions customer support at rivacy@ramseysolutions.com">privacy@ramseysolutions.com. You can also write to Ramsey Solutions at:

Ramsey SmartTax Privacyc/o The Lampo Group, LLC1011 Reams Fleming Blvd.Franklin, TN 37064

Any claim, controversy, or dispute arising out of or in connection with this Privacy Policy shall be subject to the informal resolution and arbitration provisions in our Terms of Service. If you have an unresolved privacy or data use concern that you feel has not been addressed satisfactorily, you may also contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

12. PRIVACY POLICY CHANGES

This Privacy Policy may be revised in our sole discretion from time to time as we add new features and services, as laws change, and as industry privacy and security best practices evolve. When we revise the Privacy Policy, we will post it on this page and change the date located at the top of the Privacy Policy page. We encourage you to return to this page periodically to check for any updates or changes. If we make material changes to this Privacy Policy regarding use or disclosure of personal information, we will provide advance notice on our Platform. Small changes, or changes that do not significantly affect individual privacy interest, may be made at any time, and without prior notice.

13. GEOGRAPHIC RESTRICTIONS

Our Platform is intended for access and use within the United States only and complies with applicable United States privacy laws. Our Platform is not intended for, or directed to, citizens, domiciles, or residents outside of the United States, including those of the European Union. By accessing our Platform, you affirm that you are not a citizen, domicile, or resident of a country outside of the United States, including those of the European Union.

14. YOUR STATE PRIVACY RIGHTS

We are committed to complying with all applicable state privacy laws. This section on California Privacy Rights (“State Privacy Notice”) is provided by us solely for Platform visitors and users of our products and services who reside in the State of California or another state with an applicable privacy law (“you”).

As a provider of tax preparation software, TaxSlayer may be considered an exempt financial institution (or some of the data that TaxSlayer collects may be exempt) under certain U.S. state privacy laws.

We may not necessarily meet all threshold requirements under state privacy laws, in which case we will update this section as needed.

For example, California law provides California residents with additional rights regarding our collection and use of your personal information. The information contained in this State Privacy Notice supplements the information provided in our Privacy Policy and is posted to comply with the California Consumer Privacy Act (“CCPA”) as amended by the California Privacy Rights Act (“CPRA”), and other California privacy laws. References to California laws are not intended to limit or preclude applicability of other state privacy laws. In the event of a conflict between this State Privacy Notice and our Privacy Policy, this State Privacy Notice shall govern. If you make a privacy request under state privacy laws, we will respond as required by applicable law or otherwise in our discretion.This State Privacy Notice applies to information collected about you via the Platform. TaxSlayer is a financial institution that collects personal information governed by the Gramm-Leach-Bliley Act (“GLBA”) and the California Financial Information Privacy Act (“CFIPA”), as those laws are applicable. The CCPA gives California residents certain rights related to the personal information that businesses collect about them. These rights do not apply, however, to certain information, including information subject to the GLBA or CFIPA. For example, this State Privacy Notice does not apply to any information that we collect about you when you who seek, apply for, or obtain our financial products and services for personal, family, or household purposes. Most of the personal information that we collect about consumers relates to financial products and services that we provide.

What information we collect

When you interact with our Platform, we may collect information that identifies, relates to, describes, or is reasonably capable of being associated with or linked to you (“Personal Information”). The types of Personal Information that we collect are detailed in our Privacy Policy. In addition, the categories of Personal Information that we have collected from you within the last twelve (12) months, the sources of and purposes for which we have collected such information, and information about to whom we have disclosed or sold, or with whom we have shared such information are below. The examples of information provided below include both information collected in connection with financial products and services (which may be exempt under the CCPA), as well as other information (which may be covered by the CCPA).

Category	Description / Examples	Collected / Source of Information	Business Purpose for Use or Disclosure to “Service Providers” (defined below)	Sold or Shared to “Third Parties” (defined below)
Identifiers	Names, addresses, unique personal identifiers, IP addresses	Yes, from you if you entered the information to create an account with us or to prepare a tax return. Certain identifiers such as IP address my be collected from your device via cookies or other digital technologies.	We use this information in accordance with Section 7216 of the IRS Code (“Section 7216”) and other applicable laws, to prepare, assist in preparing, or obtain or provide services in connection with preparing your tax return; to provide you with the products, services, and features you specifically request or consent to; or as required by law. We use certain identifiers to provide service communications; conduct general business operations; improve our services; analyze our customer base and effectiveness of our marketing; provide notification of related products and services; and personalize your online experience. If you are a SmartDollar Affiliated User, we also may use this information to track and award you with SmartDollar activity points.	We may share IP addresses and certain unique identifiers such as your email with businesses that provide marketing and analytics services. We may also share information with legal authorities as required by law, and entities as may be permitted by law (such as in connection with a sale or restructuring of all or part of our business).
Personal Information covered by Section 1798.80 of the California Code (information that identifies you and isn’t already public knowledge)	Bank account number, credit card number, or other financial information	Yes, from you if you entered the information in your account	We use this information in accordance with Section 7216 and other applicable laws, to prepare, assist in preparing, or obtain or provide services in connection with preparing your tax return; to provide you with the products and services you specifically request or consent to; or as required by law.	No, we do not share this information with Third Parties unless required by law to legal authorities. We may share this information with entities as may be permitted by law (such as in connection with a sale or restructuring of all or part of our business).
Information about protected classifications California or federal anti-discrimination laws	Age, marital status, veteran or military status	Yes, from you, if you entered the information for your tax return	We use this information in accordance with Section 7216 and other applicable laws, to prepare, assist in preparing, or obtain or provide services in connection with preparing your tax return; to provide you with the products and services you specifically request or consent to; or as required by law.	No, we do not share this information with third parties unless required by law to legal authorities. We may share this information with entities as may be permitted by law (such as in connection with a sale or restructuring of all or part of our business).
Commercial information	Products or services purchased, consumer history, promotion or discount code used during checkout	Yes, from you, if you made a purchase with us	We only collect and use commercial information in relation to providing tax preparation-related services and products. We may share this information with our affiliates and Service Providers. If you are a SmartDollar Affiliated User, we also may use this information to track and award you with SmartDollar activity points.	No, we do not share this information with Third Parties unless required by law to legal authorities. We may share this information with entities as may be permitted by law (such as in connection with a sale or restructuring of all or part of our business).
Biometric information	Fingerprint, voiceprint, facial recognition, eye recognition	No	N/A	N/A
Information about your online activity such as search and browsing history and whether you viewed or clicked on a particular site, app, or ad	Browsing and search history, click history, view history, usage of particular features on our Platform	Yes, from your activity via your device	We use information about your online activity to personalize or customize your experience, develop new features or services, and to improve the overall quality of our product offerings. We may share this information with our affiliates and Service Providers.	We may share this information with Third Parties that provide marketing and analytics services, legal authorities as required by law, and entities as may be permitted by law (such as in connection with a sale or restructuring of all or part of our business).
Geolocation data	City and state location of your device	Yes, from your device	We may use this data for targeted messaging and remarketing purposes, to show you ads for our products and services. We may share this information with our affiliates and Service Providers.	We may share this information with Third Parties that provide marketing and analytics services, legal authorities as required by law, and entities as may be permitted by law (such as in connection with a sale or restructuring of all or part of our business).
Sensory data	Audio, electronic, visual, or similar information	Yes, audio data may be collected from you only if you call our customer service phone number. You are notified at the beginning of the call whether the call is recorded.	We use this information in accordance with Section 7216 and other applicable laws, to prepare, assist in preparing, or obtain or provide services in connection with preparing your tax return; to provide you with the products and services you specifically request or consent to; or as required by law.	No, we do not share this information with third parties unless required by law to legal authorities. We may share this information with entities as may be permitted by law (such as in connection with a sale or restructuring of all or part of our business).
Professional or employment-related information	Job application, resume, and related materials	Yes, from you if you entered the information on your tax return	We use this information in accordance with Section 7216 and other applicable laws, to prepare, assist in preparing, or obtain or provide services in connection with preparing your tax return; to provide you with the products and services you specifically request or consent to; or as required by law.	No, we do not share this information with third parties unless required by law to legal authorities. We may share this information with entities as may be permitted by law (such as in connection with a sale or restructuring of all or part of our business).
Educational information	Information that is not publicly available but directly or indirectly relates to or identifies a student	Yes, from you if you entered the information on your tax return or if you submitted the information as part of a job application with us.	We use this information in accordance with Section 7216 and other applicable laws, to prepare, assist in preparing, or obtain or provide services in connection with preparing your tax return; to provide you with the products and services you specifically request or consent to; or as required by law. If you submitted this information for a job application, we use this information to determine your job eligibility.	No, we do not share this information with Third Parties unless required by law to legal authorities. We may share this information with entities as may be permitted by law (such as in connection with a sale or restructuring of all or part of our business).
Inferences drawn from other Personal Choices	Inferences drawn from the information we collect that can be used to create a profile reflecting your preferences, characteristics, behavior, attitudes, etc.	Yes, from your device	N/A	We may share this information with third parties that provide marketing services, legal authorities as required by law, and entities as may be permitted by law (such as in connection with a sale or restructuring of all or part of our business).

Retention period

We determine the retention period for each of the categories of Personal Information listed above based on (1) the length of time we need to retain the information to achieve the business or commercial purpose for which it was obtained, (2) any legal or regulatory requirements applicable to such information, (3) internal operational needs, and (4) any need for the information based on any actual or anticipated investigation or litigation.

Your rights and choices

The CCPA provides you with certain rights regarding your Personal Information, as described below. We will acknowledge and respond to any requests to exercise your rights per the timeframes and requirements set forth in the CCPA and CPRA.

A verifiable request may be submitted by a California resident, the California resident’s parent if a minor, a person registered with the California Secretary of State that is authorized to act on your behalf, or a person who has power of attorney or is acting as your conservator, in accordance with CCPA requirements. Your request must provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information (or an authorized representative), and sufficient detail that allows us to properly understand, evaluate, and respond to your request.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or unfounded.

Right to know

You have a right to know what of your Personal Information we have collected, used, shared, or sold in the last twelve months, and why. This information has been provided in the table above as well as in our Privacy Policy. If you need further information, please contact us in writing at (a) TaxSlayer LLC, 945 Broad Street, Augusta, GA 30901 or by email at support@taxslayer.com, and (b) Ramsey SmartTax Privacy, c/o The Lampo Group, LLC, 1011 Reams Fleming Blvd., Franklin, TN 37064 or by email at rivacy@ramseysolutions.com">privacy@ramseysolutions.com.

Right to access and portability

You have a right to request access to the Personal Information we have on file for you. You also have the right to request a copy of that information, and we will provide you this information unless legal exceptions apply. If you want to access your information or receive a copy, send a description of the information to which you want to access to (a) TaxSlayer LLC, 945 Broad Street, Augusta, GA 30901 or by email at support@taxslayer.com and (b) Ramsey SmartTax Privacy, c/o The Lampo Group, LLC, 1011 Reams Fleming Blvd., Franklin, TN 37064 or by email at rivacy@ramseysolutions.com">privacy@ramseysolutions.com.

Right to delete information

You have the right to ask us to delete your Personal Information covered by an applicable state privacy law, subject to exceptions. To request deletion of your Personal Information, please send us a verifiable request both to TaxSlayer LLC and to Ramsey SmartTax via First Class Registered U.S. Mail, overnight courier, or personal service to (a) TaxSlayer LLC, 945 Broad Street, Augusta, GA 30901 or by email at support@taxslayer.com; AND (b) Ramsey SmartTax, c/o The Lampo Group, LLC, 1011 Reams Fleming Blvd., Franklin, TN 37064, or by email at rivacy@ramseysolutions.com">p rivacy@ramseysolutions.com">rivacy@ramseysolutions.com.

We may retain certain information that is (a) protected as financial information under federal law, (b) required for the security, integrity, or another internal purpose of our businesses, or (c) required by the IRS to be maintained in our systems. For example, if your return was e-filed, TaxSlayer retains your tax return information for at least three tax years to comply with our legal obligations.

Please keep in mind that if you have filed a return and ask us to close your account, you will not be able to access previously filed returns. Be sure to download or print a copy of any accepted returns immediately, as we will not be able to recover this information once the account is closed.

Right to correct information

You have the right to request that we correct inaccurate Personal Information that we maintain about you, taking into account the nature of such information and the purposes for which we process such information. To request correction of your Personal Information, please send us a verifiable request with an explanation how such information is inaccurate both to TaxSlayer LLC and to SmartTax via First Class Registered U.S. Mail, overnight courier, or personal service to TaxSlayer LLC, 945 Broad Street, Augusta, GA 30901or by email at support@taxslayer.com; AND (b) Ramsey SmartTax, c/o The Lampo Group, LLC, 1011 Reams Fleming Blvd., Franklin, TN 37064 or by email at rivacy@ramseysolutions.com">privacy@ramseysolutions.com.

Right to opt out (“Do Not Sell or Share My Information”)

You have the right to opt out of the “sale” or “sharing” of your Personal Information to “Third Parties.”

Entities to whom we disclose information for business purposes are “Service Providers,” which are companies that we engage to conduct activities on our behalf. Service Providers may help us to provide you products and services, complete transactions, support our everyday operations, or assist in business management and development of our tax software business. We restrict Service Providers from using personal information for any purpose that is not related to our engagement. Information that is covered under the GLBA (and therefore exempt from the CCPA) may be shared with Service Providers.

Entities to whom we “sell” or with whom we “share” information are “Third Parties” for purposes of this policy. Under the CCPA, a business “sells” personal information when it discloses personal information to a company for monetary or other benefit. A company may be considered a Third Party either because we disclose personal information to the company for something other than an enumerated business purpose under California law, or because its contract does not explicitly restrict it from using personal information for purposes unrelated to the service it provides to us. A business “shares” personal information when it discloses personal information to a company for purposes of cross-context behavioral advertising.

While we do not sell information for monetary gain, under the CCPA’s definition of a “sale,” we may “sell” personal information only when we permit a Third Party’s cookie or similar technology to collect information about you via our Platform. We may share some information about your Platform experience that is not sensitive or financial in nature with Third Parties. We do not sell information that directly identifies you or that you submit to us when you use our tax preparation services.

To opt out of sharing information with Third Parties, see the Your Rights and User Controls section above. You may also email us at support@taxslayer.com and rivacy@ramseysolutions.com">privacy@ramseysolutions.com to submit an opt-out request.

Right to non-discrimination

The CCPA prohibits a business from discriminating against California consumers for exercising the rights outlined above. We will not discriminate against you for submitting such requests by doing any of the following:

Denying goods or services to you;
Charging different prices or rates for goods or services, including through the use of discounts, benefits, or other penalties;
Providing a different level or quality of goods or services; or
Suggesting a different price or quality of goods or services will apply if rights are exercised.

In addition, we do not offer any financial incentives or differences in price or service in an attempt to influence your decision whether to exercise any of your rights under the CCPA.